Return and Refund Policy

We strive to ensure that our customers are completely satisfied with their purchases. However, if you are not satisfied with the product, we offer a Return and Refund process with the following guidelines:

Return Policy

Eligibility for Return:

  • Returns are only accepted within 2 days of receiving your order.
  • To initiate a return, you must contact us via email within 2 days of receiving your product.
  • The product must be in unused, unopened, and undamaged condition. If the product is damaged, defective, or not as described, you must provide us with a valid reason for the return request.

Required Documentation:

  • A video showing the condition of the product as you open it is required for verification (if the product is damaged or defective).
  • You must also provide a valid reason for the return, which will be reviewed by our team.

Process for Returning an Item:

  • Send us an email at [Our Gmail Address] with the subject line "Return Request" within 2 days of receiving your product.
  • Attach the video showing the condition of the product when it was opened.
  • Clearly state the reason for the return in the email.

Approval and Return Shipping:

  • Once your return request is reviewed and approved, you will receive instructions on how to return the product.
  • Return shipping costs will be borne by the customer, unless the item is damaged or defective.

Refund Policy

Refund Eligibility:

  • Refunds will be processed once the returned item is received and inspected.
  • Only items that are damaged, defective, or not as described will be eligible for a refund.
  • Refunds will be processed to the original payment method.

Refund Timeframe:

  • Refunds will be processed within 30 days, but please note that this is contingent upon the shipping partner's payment to us.
  • The refund will be issued to your bank account once we receive payment from our shipping partner.

Bank Account Details for Refund:

  • Please provide your bank account details (IFSC code, account number, and account holder name) in the email for us to process the refund. This will help us ensure that your refund is credited to the correct account.

 

Exclusions

  • Products that are opened, used, or damaged by the customer (apart from damage or defect occurring before or during shipping) are not eligible for return.
  • We do not accept returns for items that were purchased on sale or clearance.

We appreciate your understanding and cooperation. Should you have any questions, please don’t hesitate to reach out to us at [Our Gmail Address].

Thank you for choosing us!

This includes the additional note about the 30-day refund process dependent on the shipping partner’s payment. Let me know if you need any further tweaks!